I had a most wonderful experience at Lux Bond and Green in Westport today. I walked in with an older Seiko watch to get a new battery, and was treated like royalty by my salesman Oscar. I can’t say enough wonderful things about him. He went out of his way to tell me the size of the strap so that I could order a new one for my daughter-in-law who I was giving the watch to. He was a delightful person so positive, kind and friendly, exactly what the world needs right now. I ended up treating myself to a pair of earrings that I never intended to buy. I highly recommend the store and if you are fortunate enough to come on a day when Oscar is working, you’ll see what I mean. I did tell the manager how I felt, and she was absolutely lovely as were the other sales people in the store. A+++

We were window shopping around town and popped in to see the beautiful jewelry. My mom saw the repair area and asked to have her ring cleaned. Free of charge, the lady at the repair area was very gracious to do the cleaning and check the ring’s structure. She was very kind. Thank you and happy holidays!

I was looking for a sterling silver cross and when the one I had my eye on was out of stock, I was fortunate to have Mark as my customer service rep who was a great help. I was able to do a preorder to my specifications. It was the perfect transaction!

Trish is the absolute best. Always friendly, patient, and accommodating. I’ve made several purchases at LBG and have never been less than thrilled with their service and selection. I’d recommend them for any of your jewelry needs!

I recently had the pleasure of working with Sylvia in choosing my ring and Jose with the sizing and delivery and couldn't be more thrilled with the experience. Sylvia was both professional & knowledgeable and was very generous with her time and assisted me with picking out the perfect ring, never rushing us in the decision process. The ring I chose was beautifully designed and crafted. My ring required an adjustment and from the moment I engaged with the repair department, I couldn't be more satisfied with the level of customer service. Jose was exceptional and made us feel valued as a customer. He was attentive and responsive to our questions and needs. Lux Bond & Green's attention to detail and commitment to quality were evident in every aspect of the process. I would highly recommend Lux Bond & Green to anyone seeking beautiful jewelry and exceptional service. Thank you! I love my ring! Liz B.

I had my earrings and a bracelet fixed, I was very pleased with the repairs. But the BEST! Is that Tiffany was an absolutely pleasure to work with, she kept me updated and was just a wonderful person to work with. She definitely made it better I definitely will recommend to my coworkers and friends to go see Tiffany. I definitely will be back. Thanks, Sherry

I love lux bond & green! It’s one of the best jewelry spots in CT. Tiffany is amazing and so knowledge ! 10/10 would recommend !

I have purchased multiple items here and the staff has always been extremely helpful and attentive. They have large section of high-quality jewelry. Sylvia helped me the other day. She was awesome and helped me find just the right earrings for my wife. I would definitely recommend them!

Great location, great service. Worked with Mark and he was extremely knowledgeable and responsive. The buying experience was a pleasure.

Laurie designed a beautiful ring. So happy with their services

Trish at Lux Bond & Green in Westport is truly outstanding! Her professionalism is second to none, and she has an impressive depth of knowledge about watches. What sets her apart is how relatable and approachable she is—she really takes the time to listen and understand exactly what you’re looking for. I never felt pressured or rushed, just genuinely cared for. If you want a top-tier experience with someone who knows their stuff and makes the process enjoyable, Trish is the best! Five stars, highly recommend!

This is the place to go for jewelry and watches! I have purchased a few items here over the years and have always been very pleased with the experience. Recently I worked with Matt and he helped me get a watch I had had my eye on for quite some time. Matt is warm and friendly personality and is always l happy to help you, no matter what it is you have in mind. Definitely ask for him when you come by. Lux Bond really has the brought the best brands for watches to central CT and always a great selection in stock. I always enjoy popping in and see what they have in there. Never have left without a smile on my face. Thanks again for all your hard work and especially to Matt for making my last purchase so special.

The character/word limit restricts me from fully expressing how excellent Lux Bond & Green, Lisa, and Simon are at their jobs and people (so I will cut it short). Excellent!!! Thank you and I look forward to continuing purchases.

I love lux bond & green! It’s one of the best jewelry spots in CT. Tiffany is amazing and so knowledge ! 10/10 would recommend !

I love shopping at Lux Bond and Green Glastonbury. Gorgeous jewelry from well curated designers/brands, and topnotch service. It’s like going to the Cheers Bar on television. Everybody knows your name And I certainly always remember Gil Fortunato’s because he always takes very good care of me. Thank you, Gil! Can’t wait for you to tell my husband what’s on my wish list for Christmas!

My fiancé and I had an amazing experience at Lux Bond & Green - Glastonbury. Their store manager, Mark Burns is one of a kind. The man not only knows his product, but is willing to spend the time to help you understand your investment. He helped guide my fiancé and I go through their range of wedding bands to get us something we loved. Their selection of luxury watches is also worth taking a peek at. Truly a great experience and I will be returning to add to my watch collection. MARK YOU ARE THE MAN!!

Working with Charlie was a great experience. He is very professional, super knowledgeable and responsive. Thanks to him I was able to purchase my dream watch! I would highly recommend Lux Bond and Green in West Hartford if you are in the market for a watch or jewelry.

Short review: Jose at LBG is AMAZING. Longer review: I don’t like wearing rings so my wife bought me a wedding bracelet from a small German silver worker, Werkstatt Munchen. I love it but it didn’t fit and the clasp didn’t work for me. Jose sized it perfectly for me, and then went to work to find a clasp that fit the piece’s aesthetic and was easier to use than the original clasp. It took a number of attempts and visits, as well as Jose sending me virtual images to show how the various clasps would look on the bracelet. I was honestly surprised and happy at how patient he was with me throughout the process, and love the finished product. I 100% recommend LBG for any jewelry repair or alteration, and would be delighted to work with Jose again.

Always a great experience with exceptional quality and highly personalized customer service. The experienced staff are all knowledgeable and helpful but we have worked primarily with Nadia, who always goes above and beyond

My experience with Mark Burns and his entire staff was excellent. They were all very kind, professional, courteous, honest and knowledgeable about all facets of my purchase. I would highly recommend working with Mark and his team. They have gained a customer for life!

I bought a Tudor Blackbay GMT with the opaline dial from Lux Bond in West Hartford. David helped me and I can’t say enough about the experience. I called at first and told David I was interested in the watch, he told me about the watch and indicated he didn’t have it at the store but could get it from another Lux Bond. He did this no problem and assured me there was no pressure whatsoever to buy just because he was having it sent to the West Hartford store. He promptly let me know it was in and I went and tried it on, I loved it and walked out the door with it that day. David was knowledgeable, courteous, and pleasant. I am a watch collector and from this point forward I will be going to Lux Bond and working with David. It was not only a great watch buying experience but one of the best purchasing experiences I’ve ever had. Two week later I’ve gotten more compliments on this watch than any of my others. Thanks David and thanks Lux Bond.

Lisa was absolutely wonderful to work with. She was very patient with us and explained in details all of the options. I ended up with the Rolex I wanted in much less time than I expected. Highly recommend coming here for your next Rolex!

This is establishment is well known to me because my mother has been a supporter of Liz Bond & Green from when this store in Hartford. I will continue to patronize this wonderful company because of the quality, professionalism and customer service. Love ❤️ this place

Good morning to the owners of Lux Bond & Green in Glastonbury, Connecticut. Let me start playing the reel. I’m a big fan of Lux Bond & Green but a bigger fan with (Mark the stealth GM and his exceptional staff) 1) (Mark the stealth GM) makes the brand of Lux Bond & Green better and raises the needle of Customer Service of excellence period. 2) (Mark the stealth GM) his team is a reflection of is passion and love of the industry in the arena of Exotic Jewelry and most importantly the Customer Service aspect the recipe of success period. 3) To the magnificent one (Bob) with this skill set of experience in the arena of servicing the Rolex brand period and is loving kindness and patience in reviewing the service plans for the brand of Rolex. Let me rewind so I could play It forward I’ve been a customer for quite sometime at Lux Bond & Green just picked up my Rolex yesterday, August 1, 2024 Thursday. It was meticulously serviced period. Respectfully, I highly recommended Lux Bond & Green for your future purchases and services for your jewelry needs located in Glastonbury, Connecticut period. Loui-Life is better with Jesus and a Puppy period.

Have worked with Lux for years on different occasions. They deliver great products and excellent service!

Nadia is amazing! She provides phenomenal customer service and goes out of her way for her customers. Beautiful store with terrific customer service.

I purchased my first Rolex here with mark and the experience was second to none. He got me on the waitlist for a very sought after watch and kept me updated the whole way. Checking in with friendly and professional messages to keep me in the loop and to see if I had any other questions. Finally when it arrived nothing but class from the moment I walked in great staff welcoming me in like family offering water or anything they could do or get for me, to the adjustment of the watch to fit like a glove with lots of attention to detail, just an all around great experience from start to finish I wouldn’t recommend anywhere else!

We couldn’t be more pleased with the stunning ring for our engagement! I have worked with Trevor for many years, even following him to a different location. The ease of transfer between the Westport and Wesley location was seamless. Trevor’s attention to detail, knowledge of his client’s taste and what they would like, is second to none. Impeccable from start to finish!

Amazing service provided by Lisa while I was shopping for a milestone anniversary gift for my husband. Thank you!

I've had the pleasure of shopping at Lux Bond & Green multiple times, but my latest experience with Caitleen was exceptional! This store is my go-to for unique and rare items that are practically impossible to find elsewhere in Hartford county. Every purchase I've made here feels like checking off a dream item from my bucket list. Recently, I was in the market for a Mont Blanc writing instrument. I had been eyeing a specific model but was uncertain about the size and whether to go for a fountain or ball-point. Caitleen was incredibly patient and knowledgeable. With her help I was able to determine that a roller would better suit my needs over a fountain or ball-point. She took her time to help me try different sizes and styles until I was able to pinpoint the perfect one. She provided a nice notebook so I could try writing with the different models, which made the decision-making process much easier. After I was able to finally make my decision, Caitleen also took the time to show me how to refill the ink and care for my first Mont Blanc. Her exceptional service made my shopping experience truly enjoyable. I hope she’s there to assist me when I buy my next Mont Blanc. Thank you, Caitleen! I'm going to talk to Norma Green about giving you a raise for your outstanding service!

I’m currently in the market for a Rolex GMT Master II and was speaking with a relative who has purchased several Rolexes from LB Green. He referred me to Gilbert. From the moment I met Gil he made me feel valued - he set proper expectations regarding the Rolex market and waitlists. I tried on a few GMT Master II models he had on display — Pepsi, Batgirl, Bruce Wayne and Root Beer. The Root Beer took my breath away and I’m currently on the waitlist for that. I also shared with Gil that I’d like to purchase a his and hers Oyster Perpetual (no date) to celebrate my parents 25th anniversary, which would be their first Rolex. I’m on the list for those pieces as well. I’m so impressed by Gil’s friendliness and customer service that I had my Tag Heuer serviced. Bob in the service department is amazing - he was patient, friendly and very attentive. Again appropriate expectations were set regarding service timeframes. Last week I received a text from Bob to let me know my Tag was ready to be picked up. My wife and I drove to Glastonbury from Shrewsbury MA. While we were there Gil greeted us with open arms and took his time to help my wife pick out the perfect David Yurman bracelet for our 12th year wedding anniversary. I wanted the piece to have pearls, while my wife wanted it to be two tone but there wasn’t a bracelet on display that truly resonated with her. So Gil went to the back and brought out exactly what we were looking for! I expressed to Gil that I’m planning to purchase a Breitling in the Spring. I tried on several pieces and it was the Superocean Heritage II with green dial that called out to me. Before we left Gil gave us some swag which included a bottle of champagne to celebrate our upcoming wedding anniversary! Thank you Gil for making me feel valued. I’ll be back again in the Spring for the Breitling and I eagerly await your call for the Rolexes! I will never forget how you made me and my wife feel! "Customers may forget what you said, but they will never forget how you made them feel" — Warren Buffett

The staff at Lux, Bond & Green are very knowledgable, professional and friendly. My repairs are always done perfectly and are done in a timely manner. I have been a customer for over 20 years!

Norma has been my husband’s personal shopper at Lux, Bond and Green for more than 20 years, and I couldn’t be happier! We purchase jewelry at the West Hartford store knowing that we will receive fantastic service and a high quality product. We wouldn’t consider buying jewelry anywhere else.

My family and I had a great experience purchasing a David Yurman ring with Annie. She was friendly, helpful and very knowledgeable. Annie provided excellent customer service, and was extremely responsive and accommodating when we needed another size ordered than originally expected. She went out of her way to locate the ring in the correct size, and we will definitely ask for her in the future to assist with any purchasing needs.

The team at Lux Bond & Green (Westport) is excellent. Trish, Marita and Lisa (and team) always make me and colleagues feel welcome and we enjoy the process as much as the purchases. Just picked up a watch and Lisa was great. Kept me updated regarding availability and then went through the watch in great detail. I will be back and always do recommend!

James is so friendly and helpful throughout my entire experience purchasing from Lux Bond & Gold. I will definitely be back for future purchases.

I recently visited the Lux Bond & Green to browse their selection and see what they had to offer. The salesman, Mark who assisted me, was absolutely fantastic. From the moment I walked in the door, he greeted me warmly and asked how he could help. I explained that I was just looking around, and he immediately made me feel welcome without any pressure to buy. Mark took the time to show me a variety of beautiful pieces, explaining the different materials, styles, and craftsmanship. He was extremely knowledgeable about the jewelry, but never came across as pushy or aggressive. Instead, he seemed genuinely excited to share his passion for the products and provide me with all the information I needed. What really stood out was Mark's customer service. He listened attentively to my preferences and price range, and made suggestions that were tailored to my interests. At no point did I feel like he was trying to upsell or talk me into something I didn't want. He was patient, accommodating, and never made me feel rushed or obligated. Ultimately, I didn't end up making a purchase that day, but it wasn't due to any fault of Mark's. In fact, the positive experience working with him makes me more likely to return to the store in the future when I'm ready to buy. Mark is a true asset to the business, and I would highly recommend him to anyone in the market for jewelry. His exceptional customer service is a refreshing change of pace and a testament to the value of having knowledgeable, personable, and non-pushy sales staff.

Our experience at Lux Bond & Green was nothing short of amazing. We were referred to them by a friend and Lisa’s friendly professionalism & expertise made our first purchase fun and easy. We’re definitely coming back and will remain lifelong clients!

We came in looking for a wedding gift for myself as the groom. I always wanted a nice watch. We dealt with Linda who walked us through all of the offerings in the store, ultimately settling on a model. I had not given much lead time ahead of the wedding and no promises were made. However, within about a month and a half’s time, my exact request was met and delivered to the store. Again, Linda was fantastic, accommodating our schedule for pick up, walking us through set up & fitting. The personal communication was fantastic throughout the whole process and made it feel as though the whole staff was working with us to get our desired outcome. We can’t thank the West Hartford Lux Bond & Green team enough, especially Linda, and will be surely stopping by for any future jewelry purchases.

Nancy once again was of fantastic service to me. I will continue to seek her out whenever those special occasions arise!

My partner and I purchased our wedding bands at Lux Bond & Green, Wellesley. We also had my engagement ring (a family piece) reset. Throughout the entire process Nancy and her team were so solicitous, knowledgeable and friendly! I imagine that at some places this might feel like an intimidating process - at no time did we feel uncomfortable or pressured - every conversation was about helping us to figure out what we wanted/what would be best for us. Nancy and her team made us feel right at home as we picked out what will arguably be the most important jewelry of our lives. Thank you so much! We'll be back!

Lux Bond and Green in Glastonbury have been amazing to work with. Mark worked very closely with myself and my fiancé to make sure we received the perfect wedding bands as well as my engagement ring. The process was quick and easy and I am obsessed with my diamond. They have online options that allow you to customize your rings with endless possibilities. Mark made every visit to the store fun and exciting, his down to earth personality and sense of humor made this process even better! 10/10

Lux Bond & Green has been a part of my family's life since I was a boy growing up outside of Hartford, CT. It was our destination when we wanted a loved one to know just how special they were to us -- - engagement rings, wedding bands, wedding day pearls, diamond earrings for that special anniversary -- I always turned to Lux Bond for their help in finding the right gift. And nothing announced a present more elegantly, than a beautifully bow-wrapped box from Lux Bond & Green. We have always had quality experiences when working with the Lux Bond staff, but our past several experiences with Karen Blum have set a new standard in customer relationships, not just at Lux Bond, but for all fine retailers. Her enthusiastic and tireless support is unmatchable, and she offers her experienced advice in such a warm and graceful manner that one believe's they are working with a dear friend. I thank the owners of Lux Bond for employing a concierge jeweler that truly understands the meaning of "concierge service" and provides it at the highest level. She not only represents Lux Bond brilliantly, but her partnership with her customers is remarkable. Thank you, Karen for another extraordinary experience -- my wife is in love with her ring -- months in creation, you delivered perfection. Thank you again, and cheers to you for all your help.

Garreth was extremely helpful in assisting my daughter in finding the perfect college graduation gift. He was knowledgeable and patient as we perused many items before selecting the Raymond Weil watch that was just right for my daughter. I would highly recommend shopping at Lux, Bond, & Green for the gift that will last a lifetime.

My fiancé and I had the pleasure of working with Trish Schwartz to source a magnificent emerald cut engagement stone and setting - it's just breathtaking! Trish was an absolute pleasure to work with - competent, responsive, and proactive - all with a smile and never any pressure - she's a gem!

Excellent service at Lux Bond and Green in Wellesley. I am a long term, very satisfied customer.

I had an exceptional experience speaking with Aqui at Lux Bond and Green. He took the time to sit down with me and truly understand what I was looking for. He was extremely knowledgable, patient and happy to answer all of my questions. I’m so happy I decided to visit the store and I look forward to my next visit.

Stacia was absolutely awesome working with. Had to wait some time for my piece but that’s normal for these awesome watches. Excited for my future with Lux!! Highly recommend.

I had a wonderful experience at Lux Bond & Green. I purchased a Rolex from Gil. He was so knowledgeable and helpful. He educated me on the care and mechanics of the watch. He was a delight to work with and I would encourage anyone interested in a special purchase to talk to Gil!! Thanks Gil I love my watch!

I entrusted two 4 th generation family diamonds to Cody to repurpose in a new design a special gift for my great niece. Cody was very helpful in guiding me about style options. I am thrilled with the finished product and know this will be a lasting gift. Certainly I shall return to have another gift made for the younger sister.

Lux Bond & Green stands out from the rest and it’s not close. Best in class customer service and experience from Simon and the team. They are the “logical alternative” to ANY jewelry stores in the Northeast.

This is my second purchase with Lux Bond & Green and I must say each time my experience is elevated. From the moment I walked in, the entire staff was very friendly and helpful. I can’t say enough about Gil. He was extremely attentive and made sure that I left a happy customer! The entire process was very pleasant and smooth. Looking forward to being a long-term customer in the future. Highly recommended!

Haley was fantastic! She was very helpful in the details of my watch purchase. I would highly advise seeing her if you are in the market for a watch!

Exceptional experience buying a watch here! Lisa was knowledgeable, friendly, and patient, guiding me through the selection process with expertise. The store ambiance was elegant, and the range of watches was impressive. They offered great customer service, ensuring I found the perfect timepiece. Highly recommend for anyone seeking a memorable watch-buying experience.

Mark was great!! He spent time helping us choose our weddings bands. He was incredibly knowledgeable, answered all questions, and most importantly made it a fun and memorable experience for my fiancé and I. 100% recommend!

This was my first visit to the boutique. Matt, ASM, was extremely helpful, knowledgeable and lovely to work with. He made my last minute shopping visit for my husband’s anniversary gift stress free and pleasurable. Highly recommend asking for Matt and working with him.

My grandmother’s locket, which is of great sentimental value to me, appeared to be broken. The Lux Bond repair department manager quickly reassured me that the locket clasp was not completely broken but was definitely out of alignment. On the spot, he began the delicate operation to realign the clasp without breaking it in the process. With patience and a couple of tools later, he succeeded. I offered to compensate him for his time, but he graciously declined. It’s hard to find anyone these days who does a favor and expects nothing in return. Many thanks!

We had a wonderful experience at the Glastonbury location. We worked with Mark, who was extremely patient during our multiple visits as this was a big purchase. Mark is super friendly, knowledgeable and never made us feel pressured in any way. He offered his honest opinions which we appreciated, and was happy to answer many questions via text between visits. We highly recommend this location, and ask for Mark-he is a class act.

I recently brought my Rolex Daytona to Lux Bond & Green at Mohegan Sun for service: Tiffany was an absolute pleasure to work with. She never rushed me or the process. Answered all of my questions and made me feel valued as a customer. When I picked up the watch at the store( sooner than expected) I couldn’t believe my eyes. The watch looked like the day it was purchased! I was hopeful it would look better but the factory did an outstanding job restoring the watch to new condition. I am absolutely thrilled with the staff there and with the outcome of the how the watch looks. Thanks Tiffany and Lux Bond & Green!

Lux, Bond and Green is second to none in customer service and jewelry repair! I would not trust my jewelry with any other company! How fortunate to have this business in West Hartford!

First, It was great to be doing business with Lux Bond & Green in West Hartford, my hometown jeweler. There is nothing like LBG in New York City. I came back to the store on a mission to replace a strand of gold beads, and as luck would have it I connected with Shiva Beebakhee, the Service Manager, and he knew exactly what I wanted and even had sample beads. We worked together on several visits to get the right size bead, length of the necklace and Shiva made it happen! I am now wearing the beads again which are based on a strand of gold beads my grandmother wore and I I wore at.my wedding . Thank you Sheeva - you are the best!

Sheila has been fantastic to work with and everyone I’ve encountered at the Glastonbury store has been nothing short of outstanding. I throughly enjoyed shopping here and the model selection experience at this location is bar none. If anyone is in the market for a fine watch (or specific piece of jewelry for a special occasion,) do not hesitate to spend some time here. You won’t regret it!

I could not have asked for better service or care from Sylvia and the Lux Bond staff! Sylvia was incredible at helping my partner and I pick the perfect diamond and setting for an engagement ring, and it came out absolutely perfectly! When I came in to pick it up, she found me the perfect set of white gold earrings for my partner’s birthday, which is coming up, as well. Special thanks to David, as well, for helping us with the purchase of my dream watch, which my partner lovingly got me for our engagement, as well:). Needless to say: We will be back for wedding bands, future watches, and gifts for one another for years to come. I can’t thank Lux Bond & Green enough!

I purchased my Rolex from Lux Bond Green in West Hartford. Karen helped me with the process from beginning to end. Her knowledge, expertise and professionalism was beyond exceptional! I cannot recommend her enough. I am anxiously looking forward to my next purchase with her!

Lux Bond & Green is the type of retailer that truly does care about their customers and making sure everyone gets what they need and takes the time to be sure you know what you are getting. The staff is wonderful, kind, professional, caring, friendly and knowledgeable. In my opinion there is no need to go elsewhere.

Friendly, efficient, stellar service from Tiffany! I cannot recommend her highly enough! From our initial telephone conversation to our face-to-face interaction she exudes confidence in her ability and represents Lux Bond & Green with poise to an exemplary level.

Cody was extremely helpful in organizing repairs on a number of items. He paid attention to details and offered excellent suggestions. Terri Cinque made the appraisal process run smoothly. She offered excellent advice and helped me take care of necessary repairs.

I have been doing business with Lux Bond & Green for many years. If I want the best quality, a fantastic selection, and great personal service, this is where I go!

I'm a local in Westport, and I honestly can't say enough good things about this place. It's family-owned, and everyone here does an incredible job of building relationships with you. They genuinely care about delivering a great experience. Trish, Lisa, and Simon are the best. I've purchased two watches (a Rolex and a Grand Seiko) from here, and Trish worked with me every step of the way. And if you're a football fan, you're going to have some great conversations with this crew... they even welcomed me, despite me being a Philly fan! You won't just be a number here or feel pressured to make a decision – you'll truly feel like part of a family, especially if you're looking to establish a long-term relationship. Do yourself a favor and check this place out.