• Collaborate with store management and fellow team members to create a warm, welcoming environment by engaging every client with genuine hospitality, making them feel seen, valued, and at home.
• Develop strong client relationships to meet and exceed monthly sales goals while providing expert guidance on luxury jewelry, watches, and giftware, including product features, benefits, and styling options.
• Embrace and apply Lux Bond & Green's core values of Customer Service, Teamwork, Respect, Integrity, and Accountability in every interaction with clients, co-workers, and vendors.
• Assist with store social media initiatives by submitting photos and creating content for Facebook, Instagram, and TikTok.
• Understand and properly execute all systems and procedures to ensure quick, accurate, and efficient transactions, including capturing and maintaining client information.
• Maintain merchandise displays that are fresh, fully stocked, organized, and visually appealing.
• Ensure the store maintains exceptional standards of cleanliness by assisting with daily cleaning of jewelry and giftware displays, removing fingerprints from showcases and merchandise, vacuuming, dusting, trash removal, and general housekeeping, including the upkeep of bathrooms and the lunchroom.
• Follow all company security procedures, including maintaining proper sales floor coverage, presenting one piece of merchandise at a time, securing display cases, and remaining alert to all activity within the store.

• Experience in the luxury jewelry and watch industry strongly preferred.
• Proven track record of successfully working with a diverse client base.
• Ability to quickly build trust and lasting relationships with clients and co-workers.
• Strong ability to prospect, develop, and maintain long-term customer relationships.
• Polished, professional appearance and demeanor.
• Proficiency with Point of Sale (POS) systems and Microsoft Outlook/email.
• Ability to quickly learn and adapt to new systems and technology.
• Ability to stand for extended periods and demonstrate the manual dexterity required to handle and present fine jewelry and watches.

• Strong customer service orientation with a passion for creating exceptional client experiences.
• Collaborative team player who works effectively with store associates and corporate staff.
• Demonstrates respect, integrity, professionalism, and courtesy in all interactions.
• Excellent verbal and written communication skills, including correspondence with customers via text and email.

Note: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

We are currently seeking an Assistant Store Manager for our flagship store located in West Hartford, CT. The Assistant Store Manager is a full-time position responsible for opening, closing, and the daily operation of the store in conjunction with the Store Manager. The Assistant Store Manager assists with applying all policies and procedures related to daily store operations, spends the majority of the day on the selling floor, possesses exceptional jewelry and watch knowledge, and addresses customer and staff concerns. The Assistant Store Manager contributes to the overall sales and profitability of the store, demonstrates strong security awareness, and helps maintain inventory control. As a member of management reporting to the Store Manager, the Assistant Store Manager serves as a role model for exceptional customer service and represents Lux Bond & Green's Mission Statement, Core Values, goals, and objectives. The Store Manager and Assistant Store Manager are expected to maintain clear and open communication with all corporate departments and serve as a voice for the store in communicating the needs of the store and staff.

• Sales & Customer Service: Handle all aspects of selling in a professional and highly productive manner while embracing and applying Lux Bond & Green's core values of Respect, Integrity, Communication, Confidentiality, and Teamwork in every interaction.
• Complete all sales and service documentation and related responsibilities, including gift wrapping, shipping, special orders, thank-you notes, and other client follow-up, in a timely and accurate manner.
• Serve as one of the store's top sales contributors and lead by example on the selling floor.
• Client Development: Serve as a role model for clienteling and customer outreach to generate new business and maintain regular communication with existing clients using tools such as Podium.
• Actively participate in planning and executing store events, including trunk shows, special events, holiday parties, and other client engagement activities.
• Use of Technology: Embrace and adapt to new and existing technology, including Podium, Wells Fargo, and Jewelers Mutual, and encourage staff to utilize technology effectively.
• Demonstrate mastery of the Point of Sale system, accurately capturing and maintaining client information including mobile phone number, email address, birthday, employment, and other relevant data.
• Inventory Control: Oversee new tickets, price changes, receiving, transfers, and accurate stocking of merchandise.
• Regularly assign and participate in spot inventories and assist with year-end inventory and reconciliation to identify and resolve discrepancies and minimize loss.
• Monitor store expenses, including bags, supplies, and other operating materials, to support efficient and profitable store operations.
• Change Agent: Lead and champion new directives and initiatives from senior leadership related to merchandise mix, services, technology, CRM, compensation, community outreach, and other areas of the retail business.
• Store Maintenance: Ensure merchandise displays remain fresh, properly stocked, organized, and visually appealing.
• Maintain exceptional standards of cleanliness and appearance throughout the store, including jewelry and giftware areas, windows, floors, exterior areas, front flowerpots, and general housekeeping.
• Security: Ensure all security procedures are followed daily, including maintaining proper sales floor coverage, showing one piece of merchandise at a time, securing all display cases, and remaining alert to activity throughout the store.
• Keyholder: Open and close the store as needed and complete all POS and sales posting requirements associated with opening and closing, including counting and balancing registers and petty cash.
• Communicate with the alarm company regarding alarm issues or after-hours alarm calls and follow all company and alarm procedures.
• Service/Repair: Perform basic service procedures, such as sizing watch bracelet links and changing watch batteries, to facilitate sales and provide superior customer service.
• Understand and assist with the intake of repairs, including inspecting merchandise for existing damage, using the repair system, and preparing merchandise for shipment to outside repair facilities.

• Minimum of 5 years of experience in a luxury retail sales environment, preferably in jewelry and/or watches.
• Demonstrated experience managing, coaching, and motivating people.
• Proficiency with Point of Sale systems and basic Microsoft Office applications.
• Strong knowledge of luxury jewelry and watches with the ability to provide expert guidance to clients and staff.

• Standard equipment used in the luxury jewelry and watch business, including Point of Sale systems, computer equipment, telephone systems, and jeweler's loupe or magnification equipment.

• Strong customer service orientation and commitment to creating exceptional client experiences.
• Strong team player who is able to work effectively with associates at all levels.
• Demonstrated leadership ability with a commitment to coaching, developing, and motivating team members.
• Excellent communication and interpersonal skills.
• Treats others with respect, integrity, professionalism, and courtesy.
• Ability to exercise sound judgment, maintain confidentiality, and handle sensitive customer and employee matters appropriately.

• Regular standing, talking, hearing, and manual dexterity.
• Frequent walking and reaching.
• Occasional climbing, balancing, stooping, kneeling, crouching, and lifting up to 10 pounds.
• Standard vision abilities, including color and depth perception, are required, along with the use of a jeweler's loupe or magnification equipment.
• Reasonable accommodations may be provided to enable qualified individuals to perform the essential functions of the position in accordance with the Americans with Disabilities Act (ADA).

• Job Type: Full-Time
• Work Location: West Hartford, CT — In Person
• Experience: Luxury retail management — 4 years preferred

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Note: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Lux Bond & Green, a 128-year-old family-owned luxury jewelry & watch retailer, is seeking two full-time Watchmakers to join a dedicated team in our West Hartford Flagship store. This rare opportunity requires a meticulous eye for detail and a deep pride in the preservation and restoration of exceptional timepieces. Join a collaborative and passionate team that strives to uphold the highest standards in repairing luxury timepieces.

• Full Service & Restoration: Diagnose, disassemble, clean, assemble, oil, and regulate complex mechanical timepieces.
• Quality Assurance: Conduct water resistance testing and positional timekeeping accuracy to meet brand standards.
• Component Refinement: Fabricate or adjust micro-components and perform case and bracelet refinishing when necessary.
• Provide an excellent customer experience and communicate accurate repair timelines.
• Maintain detailed service records and documentation.

• Continuously develop technical expertise by actively participating in specialized brand training workshops.
• Attend and actively participate in scheduled Service Department meetings.

• Strong team player willing and capable of training and motivating others.
• Excellent verbal and written communication skills.
• Strong organizational, client service, and time management skills.
• Ability to multitask in a fast-paced environment.

• 3–5 years of bench watch experience preferred.
• Deep understanding of and passion for luxury timepieces preferred.
• Strong comprehension of precision tools and diagnostic equipment.
• Embrace and apply Lux Bond & Green's core values of Customer Service, Teamwork, Respect, Integrity, and Accountability in every interaction with clients, co-workers, and vendors.
• Watchmaker certification required

• Regular sitting, talking, hearing, and manual dexterity.
• Frequent standing, walking, and reaching.
• Occasional climbing, balancing, stooping, kneeling, crouching, and lifting up to 10 lbs.
• Standard vision abilities, including color and depth perception, and the use of a jeweler's loupe or magnification equipment.
• Reasonable accommodations may be provided to enable individuals to perform the essential functions of the position in compliance with the ADA.

Location: West Hartford

Compensation: Commensurate with experience

Job Type: Full-Time, Salary Exempt

Work Schedule: Monday – Friday, 8:30 AM – 5:15 PM

Note: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

• Deliver an exceptional customer experience by supporting store point-of-sale functions, transaction inquiries, and cash handling procedures.
• Process retail statements, check deposits, and prepare bank deposits.
• Reconcile special order, layaway, and customer deposit accounts.
• Post wholesale sales transactions as needed.
• Process employee repair intake for the Corporate Office.
• Perform Accounts Receivable functions, including printing and mailing monthly statements, processing month-end adjustments, applying daily customer payments, and researching and resolving customer inquiries.
• Participate in physical inventory counts.
• Process unclaimed assets in accordance with company procedures.
• Prepare and process weekly customer refund checks.
• Process weekly check runs for company expenses.
• Complete Positive Pay reporting.
• Contact customers regarding outstanding account balances as needed.
• Meet weekly with supervisor to provide status updates and discuss ongoing projects.
• Prepare the monthly American Express report.
• Assist with additional accounting and administrative projects as assigned.

• High school diploma or equivalent required.
• Experience with retail cash office operations, including closing and balancing procedures, strongly preferred.
• Minimum of two years of experience in an office environment with Accounts Receivable responsibilities.
• Proficiency with Microsoft Excel and other Windows-based applications.
• Experience using office computer equipment and standard office software.
• Exceptional attention to detail and strong organizational skills.

• Mainframe computer, personal computer, Microsoft Excel, telephone, adding machine, and other standard office equipment.

• Strong customer service orientation.
• Professional and courteous telephone etiquette.
• Collaborative team player with the ability to work effectively across departments.
• Ability to multitask, prioritize responsibilities, and take initiative.
• Demonstrates respect, integrity, professionalism, and courtesy in all interactions.

Note: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

The Bench Jeweler is a full-time position responsible for performing both basic and advanced jewelry repair, restoration, and stone setting. This role provides exceptional customer service through high-quality, cost-effective in-house repairs. The Bench Jeweler must be proficient in repairing and restoring both high-end and everyday jewelry, working with all precious metals, including gold, silver, and platinum, as well as precious and semi-precious gemstones.

• Perform basic and advanced jewelry repairs and restorations on customer-owned jewelry.
• Work with all types of precious metals, including gold, silver, and platinum, as well as precious and semi-precious gemstones.
• Perform stone setting on a variety of jewelry, including intricate and custom settings.
• Evaluate incoming repair jobs to determine condition, required materials, and appropriate repair methods.
• Assist with custom jewelry design solutions and creative repair techniques to meet customer needs.
• Maintain a clean, organized, and safe workshop environment.
• Effectively manage, prioritize, and document assigned repair work.
• Utilize the computerized Point of Sale (POS) system to access, transfer, update, and complete repair jobs.
• Communicate directly with customers when necessary to discuss repairs, answer questions, and recommend solutions.
• Utilize laser welding equipment and current laser welding technology to perform precision repairs.
• Perform additional service department and store-related duties as assigned by management.

• Minimum of 5 years of experience as a Bench Jeweler in a high-end, high-volume jewelry repair environment preferred.
• Strong knowledge of jewelry repair, restoration, fabrication, and stone setting techniques.
• Experience working with precious metals and a wide variety of gemstones.
• Ability to manage multiple repair projects while maintaining exceptional quality standards.

• Jeweler's torch and fabrication equipment for soldering and metalwork.
• Oxygen and natural gas systems, including pressure gauges and safety equipment.
• Jeweler's saws, flex shaft machines, hand tools, jigs, drills, burs, grinding wheels, files, and polishing equipment.
• Stone setting tools, gravers, pliers, cutters, tweezers, vises, holders, microscopes, and magnification equipment.
• Laser welding equipment and related technology.
• Precious metals, solders, and standard bench chemicals including flux, pickle solution, cleaning solutions, plating solutions, and adhesives.
• High-speed polishing machines, buffs, rouges, and required personal protective equipment.

• Regular sitting, talking, hearing, and manual dexterity.
• Frequent standing, walking, and reaching.
• Occasional climbing, balancing, stooping, kneeling, crouching, and lifting up to 10 pounds.
• Requires close visual focus, color vision, depth perception, and frequent use of a jeweler's loupe or magnification equipment.
• Reasonable accommodations may be provided to enable qualified individuals to perform the essential functions of the position in accordance with the Americans with Disabilities Act (ADA).

• Strong customer service orientation.
• Collaborative team player who works effectively with associates at all levels.
• Excellent problem-solving skills and sound judgment.
• Treats others with respect, integrity, professionalism, and courtesy.

Note: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

The Service Coordinator is an integral part of our Service/Repair team in the West Hartford store. This position involves a great deal of customer contact and requires strong organizational skills and attention to detail when taking in and tracking jewelry and watch repairs.

MAJOR RESPONSIBILITIES/ACTIVITIES:

• Working directly with customers at the service counter to process incoming jewelry, watches, and other repair items.
• Assisting customers with the pick-up and sale of repair goods. Quality control finished jobs and contact customers when jobs are completed.
• Advising customers on all incoming jewelry and watch repairs, providing close attention to condition issues, item descriptions, etc.
• Processing transactions through the Adaptive system.
• Handling minor on-site repairs such as watch sizing and battery replacement.
• Working closely with outside vendors and manufacturers and processing outgoing work to them as needed.
• Fielding incoming inquiries from customers via phone and email.
• Any other duties assigned by supervisors.
Minimum Requirements:
• Strong computer skills, including proficiency with Microsoft Office Suite (Word, Excel, and Outlook), with accurate typing and keyboard skills for processing customer transactions.
• Outstanding customer service skills with the ability to multitask in a fast-paced environment.
• Excellent verbal and written communication skills, including professional phone etiquette and the effective use of in-house texting and email systems.
• Dedicated team player who works effectively with both internal and external customers.
• Strong manual dexterity with the ability to handle small jewelry and watch repairs.
• Prior experience in the jewelry and/or luxury watch industry strongly preferred.

Note: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.