Lux Bond & Green, a 128-year-old family-owned luxury jewelry & watch retailer, is seeking a full-time Inventory Operations Administrator in our corporate office located in West Hartford. We are looking for a jewelry enthusiast to be a true liaison between our stores and the corporate office, responsible for the overall accuracy of receiving, shipping, transfers, ticketing, and inventory control.

PRIMARY RESPONSIBILITIES

• Process and receive products into the correct inventory locations through production orders, transfers, memo requests, and supplier shipments.
• Manage the end-to-end merchandise labeling workflow by processing incoming requests, generating accurate product tags for new arrivals, and maintaining quality control over the inventory management system.
• Accurately transact all inventory movement by picking goods, verifying quantities, posting packing slips, and preparing goods and documents for shipment.
• Support the Buyers and Assistant Buyers as needed.
• Be an integral partner assisting with processing price changes by generating new tickets for merchandise and communicating updates to our stores.
• Drive best practices and focus on general process improvements.

TRAINING & KNOWLEDGE

• Collaborate with the experienced Buyers and Assistant Buyers for continued growth opportunities.
• Actively participate in scheduled Jewelry Buying Office meetings.

INVENTORY & MERCHANDISING

• Conduct periodic inventories, ensuring accuracy and pristine condition.
• Assist with inventory management processes, including the timely receiving, verification, and organization of materials.
• Handle all inventory with the care necessary to keep it in excellent condition.

PERSONAL DEVELOPMENT AND LEADERSHIP SKILLS

• Strong team player willing and capable of training and motivating others.
• Excellent verbal and written communication skills.
• Strong organizational, client service, and time management skills.
• Ability to multitask in a fast-paced environment.

MINIMUM REQUIREMENTS

• Deep understanding of and passion for luxury timepieces is preferred.
• Excellent computer skills, including Microsoft Office and ability to learn new systems quickly.
• Embrace and apply Lux Bond & Green’s core values of Customer Service, Teamwork, Respect, Integrity, and Accountability in every interaction with clients, co-workers, and vendors.
• Associate degree preferred.
• 2 years of inventory management preferred.

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This role requires regular sitting, talking, hearing, and manual dexterity; frequent standing, walking, and reaching; and occasional climbing, balancing, stooping, kneeling, crouching, and lifting to 10 lbs. Standard vision abilities (including color and depth perception) are required, alongside the use of jeweler’s loupe or magnification equipment. Reasonable accommodation may be provided to enable individuals to perform essential functions in compliance with the ADA.

The Service Coordinator is an integral part of our Service/Repair team in the West Hartford store. This position involves a great deal of customer contact and requires strong organizational skills and attention to detail when taking in and tracking jewelry and watch repairs.

MAJOR RESPONSIBILITIES/ACTIVITIES:

• Working directly with customers at the service counter to process incoming jewelry, watches, and other repair items.
• Assisting customers with the pick-up and sale of repair goods. Quality control finished jobs and contact customers when jobs are completed.
• Advising customers on all incoming jewelry and watch repairs, providing close attention to condition issues, item descriptions, etc.
• Processing transactions through the Adaptive system.
• Handling minor on-site repairs such as watch sizing and battery replacement.
• Working closely with outside vendors and manufacturers and processing outgoing work to them as needed.
• Fielding incoming inquiries from customers via phone and email.
• Any other duties assigned by supervisors.

Note: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

The Watch Sales Specialist at the Lux Bond & Green flagship location in West Hartford is to provide an exceptional in-store experience for all watch brands upholding the rigorous standards required by Rolex and additional luxury brands. The goal is to cultivate each client encounter into an ongoing trusting relationship ensuring a seamless experience for all clients including in-person visits, online encounters, and consistent follow-up utilizing the CRM system. While mastering and selling all watch brands is a pivotal part of the position, we expect the specialist to sell jewelry and giftware to develop well-rounded relationships with all customers in our noncommissioned environment The position reports to the West Hartford Store Manager.

Please send your resume to careers@lbgreen.com to learn more.

• Develop strong client relationships to meet and exceed monthly sales goals. Practice suggestive selling and offer all customers add-on items in order to drive multiple unit sales with a focus on building jewelry sales as a percentage of total sales.
• Embrace and apply Lux Bond & Green’s core values of Customer Service, Teamwork, Respect, Integrity, and Accountability in every interaction with clients, co-workers, and vendors.
• Complete all sales and service documentation and related responsibilities including gift-wrapping, shipping, special orders, thank you notes, etc. in a timely and accurate manner.
• Cultivate relationships with new and existing clients by delivering exceptional customer service. Regularly reach out to and engage potential clients through networking, community events, etc. Utilize company systems to maintain all client information and contact clients on a regular basis using e-mail, texts, event invitations, etc.
• Embrace the use of multiple forms of technology including regular use of Podium/CRM to communicate with clients, obtain customer reviews, and accept payments.
• Develop strong knowledge of all store products and services and use this knowledge to personalize the shopping experience to suit each client’s preferences.
• Manage client inquiries, concerns, and feedback with professionalism and empathy, ensuring any issues are resolved efficiently and to the client’s satisfaction.
• Assist with social media updates for the store by submitting photos and creating videos which can be used for Facebook, Instagram, and TikTok
• Understand and properly execute all systems and procedures to ensure quick and efficient transactions, including capturing client data and asking for reviews.
• Store Maintenance: keep merchandise displays fresh, exciting, properly stocked, and presented in an organized and attractive fashion. Ensure the store is outstanding in its appearance and cleanliness by assisting with daily cleaning of giftware and jewelry areas (e.g., no fingerprints on cases or merchandise), vacuuming, and overall housekeeping of the store (trash removal, dusting, etc.) as well as assisting with the upkeep and cleaning of bathrooms and lunchroom.
• Security: ensure all security procedures are followed on a daily basis such as maintaining proper coverage on the sales floor, showing one piece of merchandise at a time, locking all cases and being constantly aware of activity in the store

Client Experience & Sales Excellence

• Establish strong rapport with all watch clients and work closely with our experienced Watch Specialist to be the first up for watch clients in the store. Be adept at turning over sales/customers when needed to ensure the experience is positive and memorable for every client.
• Work with management to reinforce Rolex and Tudor client communication expectations (response time expectations online, cadence to follow-up on requests in-store and online).
• Focus on the client experience in the watch area by providing excellent customer service in a luxury environment.
• Champion the use of the CRM system to collect customer data and use it as a tool for efficient and timely follow up with clients.

Training & Knowledge

• Collaborate with the experienced Watch Specialist and West Hartford store management to maintain personal training standards in watch knowledge and various brand training platforms. Complete all training modules when requested on a timely basis.
• Ensure participation in scheduled watch meetings.
• Complete required Rolex, Tudor, and other watch brand trainings in a timely manner.
• Maintain expertise of warranty activation processes for all watch brands, ensuring accurate logins, proper activation, and adherence to each brand’s specific warranty timeline and procedures.

Inventory & Merchandising

• On a daily basis, maintain visually appealing, brand-compliant watch displays, including showcases, windows, and backdrops.
• Conduct periodic inventories of watches, presentation boxes, warranty cards, branded materials, and swag, ensuring accuracy and pristine condition.
• Assist with inventory management processes including the timely receiving, verification, organization, and display of all watch-related materials.
• Handle all inventory with the care necessary to keep it in excellent condition

• Deep understanding of and passion for luxury timepieces is preferred.
• Excels in client experience and building relationships.
• Excellent computer skills including the Microsoft Office suite and capability of learning new systems quickly

• Strong team player willing and capable of training and motivating others
• Excellent verbal and written communication skills
• Strong organizational, client service, and time management skills
• Ability to multitask in a fast-paced environment.

Note: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Schedule: Monday through Friday from 8:30 AM – 11:30 AM

Store Cleanliness/Safety

Tasks include:

Daily:

• Vacuum all carpeted areas upstairs in the store.
• Sweep or vacuum stairwells/stairs, with the exception of our paid cleaners’ deep cleaning every other week.
• In the mornings, Windex the front store windows and window ledge. Dust inside the window boxes or indoor ledge as necessary.
• Maintain the kitchen/lunchroom, including cleaning each morning, unloading the dishwasher, and refilling supplies like paper towels, dish soap, etc.
• Throw out all garbage and recycling from every area of the store.
• Check supplies in restrooms and areas with sinks to ensure paper towels, soap, toilet paper, and tissues are filled.
• Check client hospitality to make sure beverages/waters are stocked/filled, and note if we need to reorder anything.
• When tasks are completed at 46 LaSalle Road, complete the same steps in Store 52 at least 3 times a week.

Weekly:

• Empty can recycling.
• Spot clean the kitchen microwave and purge the fridge of unmarked/dated items.
• Check our soda vending machine and refill if necessary.
• Ensure box supplies and other gift wrap supplies are fully replenished for both locations.

Monthly:

• Complete items on John Ketz’s facilities checklist, which includes:
  • Inspecting all fire extinguishers on the 1st of every month, signing off on individual inspections and then the master sheet. Email a copy of completion to JK and management.
  • Testing emergency lights and exit signs.
  • Walking through the property to check for any safety, electrical, or lighting concerns.
  • Walking through the property to check for broken issues or items to report which may be a safety hazard.
• Complete full cleaning and sanitizing of the refrigerator.

Occasional/Infrequent:

• During inclement weather, remove snow from the back porch and stairs and apply salt as needed.
• Be available to assist with front entrance snow removal if our plow company has not yet arrived.
• Monitor snow accumulation outside on our windows and remove snow if it poses a hazard.
• Assist with occasional cleaning up out front from nighttime revelers, which may include cleaning up the trash they leave behind.
• Assist with occasional clean-up of the outside parking area for our staff when there is litter.
• Assist with moving high-traffic area rugs as needed between upstairs and downstairs or in different areas of the store.

Store Maintenance:

• Perform routine maintenance for both stores, such as changing lightbulbs, addressing simple plumbing issues, checking roof drains, maintaining sump pumps, and handling any other type of maintenance issue. Partner with the corporate Facilities Manager as needed on more complex issues.
• Conduct minor repairs on building structures as needed, e.g., touching up paint, fixing ceiling tiles, etc.
• Any other duties assigned by management may include assisting during busy periods by covering the front door during busy weekdays.

• Experience: 1–3 years of previous experience in facilities maintenance.
• Technical Skills: Working knowledge of HVAC, electrical, plumbing, and basic carpentry preferred.
• Physical Demands: Ability to work on feet for long periods, lift at least 50 lbs., climb ladders, etc.
• Skills: Strong problem-solving, time management, and organizational skills, and the ability to work independently.
• Education: High school diploma or equivalent.